Delivery, Returns & Refunds

All products and items purchased from Functional Training Institute (FTI) are strictly non-refundable once payment has been made.

Please ensure that you have selected the correct product before completing your purchase.

If you experience any issue with a product, including defects, damage, missing items, or concerns regarding its condition, please contact our Customer Support Team for assistance. Our team will review the matter and advise you on the appropriate next steps.

Any assistance, replacement, or resolution offered will be assessed on a case-by-case basis and does not constitute a refund entitlement.

Functional Training Institute reserves the right to assess all product-related concerns before determining the appropriate resolution.